Shipping policy

What locations do you ship to?

Lucky for you, we are currently offering shipping to anywhere in South Africa and the rest of the world on every order! We package & ship orders to nearly every Province across the country( South Africa ) and the Globe(Worldwide) but transit time will vary from location to location. 

 How long does an order take to arrive once shipped?

 All orders are processed & shipped as soon as possible through many of our domestic warehouses, depending on the fastest shipping method available to your location. We typically take 24 to 48 hrs  for handling & processing your order. The typical delivery time frame is anywhere from 3 - 5 business days in South Africa and 15 to 30 days for the Rest of the World. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to info@africaglobalpackaging.co.za for additional assistance in this matter. 

 Will I receive a tracking number for my package?

Yes Definitely Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

 What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

 Are there any hidden customs fees or taxes?

All prices on our webpage are displayed in ZAR with all taxes completely displayed in the checkout process.  you may be liable to pay for taxes once you are on the checkout of your order.

 Extended Delays

 In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us +27 82 813 5663  as soon as possible and we will do everything we can to help you resolve any situation that we have control over.